Refund policy

Customer Care 🍵  Policy

 

Order Processing

  • Orders are typically processed within 1–3 business days.

  • You’ll receive a confirmation email with tracking details once your order has shipped.

 

Shipping

  • We currently ship within the UK only. Contact us if you are outside the UK.

  • Shipping times vary depending on location and carrier, but generally take 3–7 business days domestically.

 

Returns & Refunds

  • Due to the nature of our products, we do not accept returns on opened tea packages.

  • If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery for a replacement or refund.

  • Refunds are processed within 5–10 business days after approval.

 

Cancellations

  • Orders can be cancelled within 12 hours of purchase. After that, we begin processing your order.

 

Product Quality & Safety

  • All our herbal blends are crafted using high-quality, ethically sourced ingredients.

  • Products are packaged with care to ensure freshness and safety during transit.

  • Please consult a healthcare professional before consuming herbal teas if you’re pregnant, nursing, or taking medication.

 

Customer Care

  • We’re here to help! Reach out to us anytime at and we’ll respond within 24–48 hours.

  • Your satisfaction and wellbeing are our top priorities.