Shipping policy

Order Processing

• Orders are typically processed within 1–3 business days.

• You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping

• We currently ship within the UK only. Contact us if you are outside the UK.

• Shipping times vary depending on location and carrier, but generally take 3–7 business days domestically.

• All orders are sent via royal mail tracked 2nd class

Returns & Refunds

• Due to the nature of our products, we do not accept returns on opened tea packages.

• If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery for a replacement or refund.

• Refunds are processed within 5–10 business days after approval.